Refund Policy
At KROSSADER, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. Our refund policy is designed to be fair and transparent, ensuring that you are satisfied with your purchase.
Eligibility for Refunds
If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, the following conditions must be met:
- The item must be in its original condition, unworn, and with all tags attached.
- The request for a refund must be made within 14 days of receiving the product.
- You must provide proof of purchase, such as an order number or receipt.
How to Request a Refund
To request a refund, please contact our customer support team at support@krossader.com. Please include your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and respond to you as soon as possible.
Refund Process
Once your refund request is approved, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will process your refund.
Refund Timeframe
Refunds will be processed within 7 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like a different size or color, we recommend returning the item for a refund and placing a new order for the desired item.
Contact Us
If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at support@krossader.com. We are here to assist you and ensure that you have a positive shopping experience with KROSSADER.